Our Firm has developed a Business Continuity Plan to respond to a Significant Business Disruption (SBD). The purpose of the Plan is to document for company employees and industry regulators the policies and procedures in place to address an SBD.
As a customer of The Jeffrey Matthews Financial Group, LLC you should know that our policy is to respond to an SBD by safeguarding employees’ lives and Firm property, making a financial and operational assessment, quickly recovering and resuming operations, protecting all of the firm’s books and records, and allowing our customers to transact business. In the event that we determine we are temporarily unable to continue our business, we assure you that you will have prompt access to your funds and securities. In addition, the Firm has established procedures to ensure we can recover from any SBD including the recovery of critical customer and operating data and systems.
Significant Business Disruptions
Our plan anticipates two kinds of SBDs, internal and external. Internal SBDs affect only our firm’s ability to communicate and do business, such as a fire in our building. External SBDs prevent the operation of the securities markets or a number of firms, such as a terrorist attack or a wide-scale regional disruption. Our response to an external SBD relies more heavily on other organizations and systems, especially on our clearing firm, RBC Correspondent Services (“RBC CS”) and the mutual fund and insurance companies with whom we do business.
Communications During an SBD
In the event of an SBD, we will immediately identify what means will permit us to communicate with our customers, employees, critical business constituents, and regulators. Although the effects of an SBD will determine the means of alternative communication, the communications options we will employ will include our primary telephone, cell phones, website, business email or personal email. We will leave a voice message on our main phone number describing how best to communicate with us as well as posting information about the SBD on our website or our Facebook page.
Customers’ Access to Funds and Securities
Our Firm does not maintain custody of your funds or securities. These are maintained at RBC CS and the mutual fund and insurance companies with whom we do business. In the event of an internal or external SBD, if telephone service is available, our employees will take your calls and address any concerns or questions you may have. If access to our employees is not available, we will post appropriate emergency phone numbers on our website so that you can complete a transaction or gain access to your funds or securities. Each separate mutual fund company or insurance company that maintains our customers’ accounts will have different procedures to follow to gain access to you funds and securities. Please contact the numbers provided on your most recent account statement. RBC CS will rely upon an authorization from a Jeffrey Matthews principal to provide access to your funds or securities. If access to your funds or securities is required and you cannot wait until your financial advisor is available, please email firstname.lastname@example.org and a representative of the Company will contact you as soon as is practical.
This disclosure statement is not a comprehensive discussion of our Business Continuity Plan but highlights the major points addressed by that document. The intent of this disclosure statement is to provide you, our customer, with an understanding of our policies and procedures designed to protect your investing ability in the event of an SBD. Should you have any questions regarding this statement, please feel free to contact Stephen Cucchia, Chief Compliance Officer at (888) 467-3636 ext.473.